We believe great outcomes begin with great people
Welcome to Lomond Investment Management, a trusted name in property across the Country. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work, Lomond Investment Management combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
An excellent opportunity has arisen to join our team as a Head of Client Portfolio Management. The salary package on offer is up to £75,000 dependent on experience.
Reward & Benefits
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes.
Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support – Life assurance cover to protect your loved ones.
The role
- Lead, motivate, and develop the Property Management and Senior Property Management teams to deliver outstanding service and operational standards.
- Take ownership of client relationships, acting as the key point of contact for escalations, performance discussions, and strategic reviews.
- Oversee the performance of property portfolios, ensuring delivery against client SLAs, budgets, and compliance obligations.
- Collaborate with Operations and Client Accounts teams to ensure accurate and timely financial and performance reporting.
- Monitor portfolio performance data to identify opportunities for improvement, efficiency, and client value creation.
- Ensure consistency of service delivery across all regions and client accounts.
- Support the implementation of strategic initiatives and continuous improvement projects.
- Prepare and deliver regular portfolio and performance reports to internal stakeholders and clients.
- Foster a culture of accountability, collaboration, and professional growth within the team.
Requirements
- Proven leadership experience, with a minimum of 3 years, in property management or a related client service environment.
- Strong track record of managing teams and delivering performance through others.
- Excellent stakeholder and client relationship management skills.
- Strong commercial awareness and understanding of operational and financial drivers.
- Experience in portfolio reporting, SLA management, and client satisfaction initiatives.
- Highly organised with the ability to manage competing priorities and deliver results.
- Confident communicator with strong analytical and problem-solving skills.
At Lomond Investment Management, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help.
Join us and experience a workplace that truly values you.
